With over 6+ years of experience in the bodybuilding and fitness industry, we at Muscularlabs brings life-changing help and expertise to those looking to better their health and fitness.
With over 6+ years of experience in the bodybuilding and fitness industry, we at Muscularlabs brings life-changing help and expertise to those looking to better their health and fitness.
Order Processing & Shipping Times
All orders are processed and shipped within 24–48 business hours, excluding weekends and Canadian statutory holidays.
We offer the following shipping services:
Canadian Customers:
FedEx
Canada Post Expedited Parcel
Canada Post Xpresspost
Canada Post Priority
United States Customers:
USPS Expedited Shipping Only
Shipping Schedule
All orders are dispatched Monday through Friday at approximately 3:00 PM Eastern Time (EST/EDT), excluding Canadian statutory holidays.
Tracking Information
Once your order has been shipped, you will receive an email containing your tracking number so you can monitor your shipment.
Parcels may be held at your nearest post office for pickup, in which case a delivery notice will be provided.
IMPORTANT: Please ensure the full name on your order matches your government-issued photo ID, as identification may be required when collecting your parcel.
Estimated Delivery Dates
Please be advised that delivery dates displayed by Canada Post, including next-day delivery estimates, are not guaranteed. Actual delivery times may vary depending on your location, carrier operations, weather conditions, and other circumstances beyond our control.
Tracking Status – Electronically Submitted
When tracking your shipment through the Canada Post website, you may notice the status “Electronic Information Submitted by Shipper” for approximately 1–4 days.
This means the shipping information has been created and transmitted to Canada Post. The tracking status may not update until the parcel receives its first physical scan.
Please allow additional time for tracking updates, particularly during weekends, holidays, and periods of high shipping volume.
Customer Support
If you have any questions or concerns regarding your shipment, please don’t hesitate to contact our customer support team.
We appreciate your business, patience, and understanding.
We currently accept:
E-transfer & Worldremit /Remitly (US Customers only)
Once you submit your order through the checkout page, payment instructions will be sent to the email address you provided.
Please double-check that your email address is entered correctly to ensure you receive your payment information.
IMPORTANT: Please check your spam/junk folder if you do not see the email in your inbox.
PLEASE NOTE: Orders will not be processed or shipped until full payment has been received.
Package Pickup Requirements
Customers are responsible for monitoring their shipment’s tracking information and collecting their parcels within the timeframe specified by Canada Post.
Canada Post may hold unclaimed packages for a limited period before initiating a return to sender. Depending on the shipment, this period may vary. Customers should not assume they have 15–20 days to collect their parcels and must follow the pickup deadline shown by Canada Post.
Missing Delivery Notices
Please be aware that Canada Post may occasionally fail to leave a delivery notice or pickup slip.
Even if you do not receive a pickup notice, it remains your responsibility to monitor your tracking information online.
We strongly encourage all customers to check their tracking status regularly to avoid missing their pickup deadline.
Unclaimed Packages & Return Addresses
If a package is not collected within Canada Post’s designated holding period, it may be returned to the sender.
Please be advised that we use alternate return addresses and may be unable to recover packages returned as undeliverable or unclaimed.
Refunds & Reshipments
Customers are responsible for collecting their orders before the carrier’s pickup deadline.
Where a package is made available for pickup and the customer fails to collect it within the required timeframe, we do not offer automatic refunds, reimbursements, or complimentary replacement shipments.
Any refund or replacement request will be reviewed in accordance with applicable consumer protection laws and the circumstances of the shipment.
By placing an order, customers acknowledge their responsibility to monitor tracking updates and collect their packages promptly.
We appreciate your understanding and cooperation.